Place your order by phone by calling 1-714-971-4000 View Cart Customer ServiceHour of Power Privacy Policy International Orders Shepherd's Grove

Customer Information Page: - Satisfaction Guarantee

At, your satisfaction is our first priority. In the unlikely event that you are dissatisfied with your purchase, please contact our Customer Service department via e-mail:
All our items have a 30 day return policy!

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Methods of Payment We accept most major credit cards including:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Sorry, no COD's

To place your order by phone, please call 1-866-438-4673.

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U.S. Shipping & Delivery

Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) and Canada. All charges are in U.S. funds only. 

Delivery Schedule
In stock items are typically shipped within the 48 states in 3-5 business days from the date your order is received. Estimated shipping arrival time is approximately 4-7 business days after the date your order is processed (Depending on your location and method of shipment).

Order Processing Time + Shipping Time = Total Delivery Time

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International Shipping & Delivery

All charges are in U.S. funds only. and the Crystal Cathedral Ministries does not pay international shipping duties and taxes. All duties and taxes are the customer's responsibility. Purchasing or Donating via this site may also preclude you from receiving a tax benefit from your country of origin.

If you have any concerns regarding the placement of an order - please contact us via email at:

Canadian customers please call our Canadian ministry at (604) 581-7654

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Sales Tax

Based on the recipient's mailing address, sales tax will only be collected in California at 8%.

Sales Tax is NOT added to any form of donation to the ministry including Hour of Power Clubs (Eagles, Sparrows & Hummingbirds) or any other offer that appears on the Hour of Power. This also includes monetary gifts through Support the Hour of Power page.

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Returns & Refunds

Customers wishing to return merchandise to must first contact us via email at: Please include your order # and a brief explanation for the nature of your return.

Defective or damaged products are eligible for credit or replacement within 30 days of customer invoice date. Replacement item(s) will be shipped upon receipt of defective merchandise. Returns can be made to:
PO Box 100
Garden Grove, CA. 92842-0100
cc: Returns

Please include a copy of your invoice and a brief description of the product defect with your returned merchandise. Allow 7 to 14 business days for processing returns. 

If approved, you can expect your refund or exchange within one week from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.

Shipping and Handling charges are not refundable for any return other than a shipping error.

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Order Confirmations

After placing an order, you will receive an e-mail confirmation from This e-mail will contain your confirmation number as well as your order number.

If there is a problem with your order, you will be contacted via e-mail with an explanation of the problem along with an e-mail address which can be used to contact one of our customer service specialists.

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Secure Ordering

For your protection, all personal information transmitted to and from our site is secured using encryption and security technology known as Secure Socket Layer (SSL), which is among the best available software for secure e-commerce transactions.

SSL encrypts all of your personal information, including your credit card number, your name, and your address, so that the information cannot be read as it travels over the Internet.

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Privacy Notice

At, we are committed to protecting your privacy. We use your personal information only to process orders and to provide a more personalized shopping experience for you, we never reveal your personally identifiable information to anyone outside of our organization. When you order, we ask for your name, E-mail address, mailing address, phone number, and credit card number and expiration date. This allows us to process your order and notify you of your order status. (Note: Please double check your email address, fake or incorrectly entered email address keeps us from confirming your order or contacting you regarding backorders or issues with the delivery of your items.)

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Contact Us

At, your satisfaction is our first priority.
You can reach us via:


Phone Line: 1-866-438-4673
Fax Line: 1-714-971-4906
               PO Box 100
               Garden Grove, CA. 92842-0100

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