Total Quality Ministry combines old fashioned common sense, a careful look at the needs of the "customer," and strategic planning to work toward continuous improvement in how churches do ministry. This book provides the foundation and beginning steps for Total Quality Ministry in your congregation.

The purpose of this book is not to make a business process out of ministry, but to make the business of ministry a quality process.

Total Quality Ministry can help you:

• emphasize God's mission and vision for your church
• better understand who is affected by your ministry
• create a culture in which problems are prevented so that greater energy can be focused on ministry
• provide a welcoming environment for people to hear the good news and be open and receptive to the work of the Spirit